After several companies and personalities have complained against Microsoft’s unprofessional strategy of promoting Windows 10, it’s now Consumer Rights group ‘Which’ which has severely criticized the Redmond based tech giant. Microsoft has been constantly promoting Windows 10 and some the ways have been the weirdest. Windows users have been enraged the way Microsoft kept on sending alerts on a regular basis to users. Many novice users who were not willing to upgrade, did it by mistake and then there were other users who upgraded to a buggy Windows 10 Build had to pay for their crashed machines.
Consumer Rights Body Which said that they received complaints against Windows 10, including lost files, emails no longer syncing and broken wi-fi and printing.
“Once installed, people reported various problems, including printers, Wi-Fi cards and speakers no longer working with their PC; instances of lost files and email accounts no longer syncing; and, most significantly, their computer encountering such problems that they had to pay someone to repair it,” Which said.
Microsoft was contacted for comment. A spokesperson defended the company by saying that they provided an efficient help system both online and telephonic to drive away all sorts of confusions. “The Windows 10 upgrade is a choice designed to help people take advantage of the most secure and most productive Windows,” said a spokesman.
“Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support.”
However, Which? has something different to share. The body surveyed more than 5,500 of its members in June, and said that 12% of the 2,500 who had upgraded to Windows 10 had later reverted to an earlier version. Those who had chosen to ignore Windows 10 update alert got it installed automatically, thanks to Microsoft.
“There have also been complaints about poor customer service from Microsoft when users contacted the company about the problems they are having”, said Alex Neill, Which? director of campaigns and policy.”We rely heavily on our computers to carry out daily activities, so, when they stop working, it is frustrating and stressful.
Many people are having issues with Windows 10, and we believe Microsoft should be doing more to fix the problem”, added Neil.