Lumia 535 is one of the most coveted Windows Phones of recent times owing to its awesome specs at great price. This dual SIM supported Windows Phone was a winner with its elegant features. The device comes with a 5 inche IPS LCD display and runs Qualcomm Snapdragon 200 processor. Storage spsces include 1 GB RAM and 8 BG onboard phone storage which is expandable via micro SD memory chip. Apart from this a 5 MP primary camera and a 5 MP wide angle front facing selfie camera are teamed up perfectly. But despite of the great specifications accompanied with the latest Windows Phone 8.1 with Denim update, the phone suffers a severe issue with touchscreen. Lumia 535 was the first phone with Microsoft rebranding. But the issue has been still defaming the company and recent reports say that Microsoft is still trying to resolve the issue.
An Italian Microsoft forum provided this news. According to Microsoft representative:
We are sorry that some of you have been inconvenienced by this situation. We’ve identified some models of Lumia 535 are presenting different anomalies on the touchscreen performance.
“An OTA (over the air) software update has been deployed in 23rd of December 2014, solving most of the problems but certainly not for all customers.”
“Our Technical Support Operations team here in Finland, as well as the engineering teams in the US and China have the matter under investigation marked as urgent priority, in the meantime please use the troubleshooting offered by my colleagues in this thread.”
“When our colleagues in the engineering team have identified the cause of the conflict, we will provide further information, whether this is another software update or an action performed on hardware at an authorised Care Point, (at this time Care Points have not received updated info regarding this topic, thus is useless to visit them)”
“We assure you that Microsoft does take matters like this very seriously and our teams are working frantically to resolve this concern for our customers. For the time being, we can only recommend that you use the troubleshooting provided whilst we work to ensure that the situation is properly solved, and that you accept our apologies for the inconvenience caused.
Till now, no official announcement has been made about the bug fix of Lumia 535 touchscreen problem. However Microsoft has launched a webpage involving the cons and issues of Lumia 535 touch problem. You can check it out here.
About Nick
Nick is a Software Engineer. He has interest in gadgets and technical stuffs. If you are facing any problem with your Windows, feel free to ask him.