This problem has occurred to some Windows 10 users, that when the user connects his Amazon Kindle to his Windows 10 PC or laptop, the device crashes and redirects to a BSOD. Not everyone will encounter this error. Users who have faced the error, initially got issues in USB transfers for Amazon Kindle Paperwhite and Amazon Kindle Voyage devices. There is no concrete solution to this problem, as it is not a confirmed issue by Microsoft or Kindle. But you can try the following tips and check if any of these works for you!
1. Plug In The Kindle To Your Windows 10 Device Before Starting The PC
This is the simplest yet, often an efficient troubleshoot for many peripheral related issues. Turn off your PC. Plug in the Amazon Kindle, and then start the Windows 10 device. The exact reason behind this is unknown, but many users have been able to solve the problem by this basic method.
2. Check The Hardware And Peripherals Of Both The PC And The Amazon Kindle
This issue may happen if any of the cable, the ports stop working. So, a good solution is that you connect your Kindle device to other computers and check if the other device gets into BSOD mode. If it does, then the problem lies in your Kindle device. You might need to update the firmware of the Amazon Kindle. If it connects flawlessly to another computer, then the problem lies in your Windows 10 device. Further inspection is required with the drivers and peripherals of the Windows 10 PC.
3. Run Hardware And Device TroubleShooter On Your Windows 10 PC
If you find that your Kindle is working fine with other PC or laptop, then it is pretty confirmed that the problem lies in your Windows 10 device. Try the Windows Hardware and Devices Troubleshooter. It will readily detect if there is any issue with any hardware component or driver.
4. Uninstall And Re-Install USB Drivers
If the Kindle is working fine with other Windows 10 computer, then try to uninstall and then re-install the USB drivers at once. USB 3.0 ports are crashing more as compared to USB 2.0 ports. To uninstall the USB drivers, go to device manager, expand the Universal Serial Bus Controller, and find the USB device. Right click on it and select Uninstall. Then, scan for hardware changes by right clicking on the Universal Serial Bus Controllers. This will automatically re-install the drivers.
5. Restore Your Windows 10 PC To An Earlier Point
If you have created a restore point for your Windows 10 device backup, then revert your PC to an earlier restore point. This will also solve your issue.
Try the above methods, and let me know, if any of these helped you!
