Integrating digital technology into your business is the most efficient way to reach out to your customers, and a powerful tool in addressing the issue of how you operate to deliver maximum value to your consumers. It’s part of the cultural change that challenges organizations to innovate while continually thriving for success despite experiencing some failures. This is the fundamental concept of digital transformation. This is critical for every company to be competitive and relevant. However, some of the businesses have just started with the transformation and the main concern is the inability to keep up with the digital pace. An organization should have a well-built structure to overcome any changes.
There are different key points in joining digital transformation. These are also factors affecting the efficiency in achieving their goals.
Create the Right Team
According to Tony Saldanha, a former IT executive of Procter and Gamble and author of “Why Digital Transformations Fail”. Cross-functional teams have proven their value and importance in digital transformation initiatives. The skill sets needed are cross-functional, combined with technology and business experience including process skills. Technology is just in digital transformation. It’s more about people and their capacity to adapt to a more digital future.
Who are the main protagonists?
· Digital Transformation Lead. Someone who possesses excellent tech- and business-enabling skills
· The Agilist and Change Champion. A person with exceptional communication, cultural, and organizational change skills
· Technical Engineer. An IT genius who can envision the future
· Business Expert. The voice of the business that can articulate problems, opportunities, and goals.
· Data Architect. Someone who can connect data applications with business results
· Financial Analyst. Responsible for developing business case or project task and financial-value framework.
Empower the Team to Work in New Ways
Recent studies showed that digital transformation demands behavioral and cultural changes, such as increased collaboration, deliberate risk-taking, and customer-centricity. Reinforce new behavior and methods of working, with continuous learning or unlimited work environments. Encourage employees to generate new ideas that can support the transformation.
Pay Attention to Technology
Make sure your business is aware of the new technology and its innovation. Studies found out that the success of most organizations integrated digital tools and processes to their new organizational norms. The majority of the companies that provide outstanding IT support have gained the trust and confidence of most of the enterprises. Businesses based in countries like the UK, Canada, US, and Australia can attest to this claim. In the UK, the emergence of various companies offering IT support in the London area encouraged transformation success by modifying the business operations and procedures to include new technologies. Do not let opportunities for growth pass. Be open to new technologies and allow a revolutionary journey to improve productivity and efficiency in the workplace.
Use the Right Key Performance Indicators (KPIs)
The most valuable metrics for your business success are your Key Performance Indicators (KPIs). You can evaluate the success of your digital transformation by tracking and understanding your customers closely. Look for the right KPIs that are best for the transformation of your business.
Digital transformation is broad and complicated. However, if you expand your effort and have a strong commitment to investing in the overall initiative, you are more likely to reap the success that you want to achieve.